Refund policy

Substitutions and Order Modifications

• If any item you have ordered is not available, we will substitute an item of equal or greater value to ensure your order arrives on time. Some packaging and assortments may vary slightly from photographs. Prices are subject to change and are listed for the 48 continental United States. 
• We are unable to make product modifications once an order has been processed. While we will make every attempt to fulfill requests to modify Delivery Date, Address, Gift Note etc. prior to shipment, once an order is in processing mode, minimal changes are allowed to be made. All order modifications must be received during normal business hours. No modifications will be made for requests made on Saturday or Sunday. No order modifications can be made 48 hours prior to shipment. 
• Occasionally, we will require products to be returned to our operations department for review. If it is determined a return is necessary, our team will provide a shipping label, and facilitate a pickup with our shipping carrier for the product to be returned. Once the product is received and reviewed, a credit will be issued or a replacement product will be shipped to the customer. Returns must be initiated within 30 days of the receipt of product. The review process will take no longer than 14 days from date of initiation. Once a review has been completed a) a replacement product will be shipped, b) a refund will be issued to the original form of payment, or c) store credit will be issued within 48 hours. 
• Refunds & exchanges will only be applied within 30 days of receiving. All edible items are non-returnable. Durant reserves the right to deny any return. Purchases made with our wholesale partners must be handled directly with the retailer. 
• It is the buyer’s responsibility to contact Durant with questions before placing an order relating to ingredients for edible/topical products if there is any health or allergy concerns.